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👋 Hey there! I’m Megan. I create digital experiences that are attentive of customer needs and rooted in business strategy. As a designer (and as a human), I am fascinated by people.

consulting

I leverage innovation and consulting frameworks to tackle business challenges with a user-centric approach.

creating

With over a decade of experience in the creative agency world, I specialize in synergizing with creatives to develop powerful ideas that impact culture.

coaching

I have guided the growth of teams and individuals through mentorship, goal setting, and one-on-one collaboration.

 

Accessibility

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Annotations & Specifications

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Business Development

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Card Sorting

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Career Coaching & Team Growth

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Competitive & Best in Class Analysis

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CMS

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Creative Briefs

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CRM

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Information Architecture

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Feature Prioritization

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Moderation

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Requirements Gathering

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Storyboarding

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Storytelling

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Persona Creation

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Project Planning & Management

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Prototyping

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Product/Market Fit Assessment

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Research Recruiting & Scheduling

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Service Design Blueprinting

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Stakeholder Management

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Surveys

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User Flows

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User Interviews

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Usability Testing

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User Journeys

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Workshop Design & Facilitation

Accessibility - Annotations & Specifications - Business Development - Card Sorting - Career Coaching & Team Growth - Competitive & Best in Class Analysis - CMS - Creative Briefs - CRM - Information Architecture - Feature Prioritization - Moderation - Requirements Gathering - Storyboarding - Storytelling - Persona Creation - Project Planning & Management - Prototyping - Product/Market Fit Assessment - Research Recruiting & Scheduling - Service Design Blueprinting - Stakeholder Management - Surveys - User Flows - User Interviews - Usability Testing - User Journeys - Workshop Design & Facilitation

Featured Case Studies

Discover Card New Cardmember Journey

We collaborated with stakeholders and technology to create a new strategy for onboarding cardmembers to the Discover digital ecosystem. This experience will be the first to incorporate the new DFS digital design language.

Discover Card Payments Experience

We used service design principles and methods to evaluate the current payments experience and recommend solutions for design, performance, and compliance.

Previous Clients

Some of my most recent work cannot be published due to NDAs and confidentiality agreements. I’m happy to prepare and present case studies tailored to your organizational need over video call or in person.

Philosophy & Approach

Technology is an influential and constantly changing field. Some innovations stick around for decades while others become immediately obsolescent. Currently, we are fixated on AI and the connected home. Before that, it was digital cameras and iPods. Way before that it was pagers, fax machines, and typewriters. Regardless of hardware and software, humans need UX/UI in perpetuity.

Great user centered design starts with an expert understanding of principles that can flex to any business challenge or technology. All of my work is rooted in the Double Diamond process and the Innovation Triangle framework (i.e. desirability, feasibility, viability). It is our job create solutions that are good for humanity and allow people to do what they couldn’t do before.

Through mastery of these principles, my teams and I have achieved success in the following areas:

 

About Me

Before my final semester at the Missouri School of Journalism, I was fortunate enough to discover content strategy and UX design. Through incredible mentorship and guidance, I learned the core principles and processes of user centricity. That spark led me to agency design teams at FCB, Leo Burnett, and Digitas.

Chicago is my home. I am an obsessive sports fan of Da Bears, Blackhawks, Bulls, and especially the White Sox. 🖤🤍

When I’m not working, you’ll find me enjoying live music or staying active with weightlifting and gravel biking.